The Psychology of Customer Success with Certification

Ready to stand out in Customer Success?

This course gives you a complete foundation in modern Customer Success, with certification to boost your resume and real-world skills to apply immediately. Whether you're pivoting into CS, strengthening your fundamentals, or preparing for a new role — this course covers the core systems, strategies, and mindsets every top-performing CSM needs.

What You’ll Learn:

• The fundamentals of Customer Success & the CSM role

• How to map and manage the customer lifecycle

• Metrics that matter: adoption, retention, and health scoring

• Churn prevention strategies based on customer behavior

• How to build onboarding flows that drive early value

• Communication frameworks for high-impact customer calls

• Differences in B2B vs. B2C CS and how to adapt

Who This Is For:

• Aspiring CSMs breaking into the field

• Support pros pivoting into Customer Success

• Entry-to-mid-level CSMs leveling up

• Founders and team leads creating a CS playbook

Perfect for professionals transitioning from sales, marketing, support, or any field into customer success roles. No prior CS experience required - we start with absolute fundamentals and build comprehensive CS knowledge step by step.

Upon completion, receive your official Customer Success Fundamentals Certificate to showcase your expertise to employers and advance your CS career. Join thousands of newly certified CS professionals who've built strong foundations with these proven strategies.